Dubai announces new system to track abuse, bullying in private schools, universities

Dubai's private education sector is set to introduce an automated system to manage safeguarding concerns in the first quarter of 2027. The initiative is part of a new framework designed to protect learners from abuse, neglect, exploitation and cyberbullying.

The Knowledge and Human Development Authority (KHDA) announced the Policy Framework for Safeguarding and Learner Protection during a media briefing on Friday, November 13.

The framework establishes common protection standards for private early childhood centres, schools and higher education institutions across Dubai. It also extends safeguarding responsibilities to learners aged 18 and above, ensuring that student protection remains a priority beyond school education.

Dubai to Introduce Automated System for Safeguarding Cases

A new automated case management system is expected to launch in the first quarter of 2027. It will help educational institutions follow a standard process for reporting safeguarding concerns, escalating cases and monitoring follow-up actions.

KHDA indicated that reporting channels could include a dedicated hotline or an electronic case management platform.

The system aims to ensure a consistent response across Dubai's private education sector. It will also help institutions identify potential risks and take appropriate action when a learner may need protection.

The framework highlights that safeguarding responsibilities extend beyond classrooms, requiring institutions to recognise possible signs of harm that may occur outside educational premises or online.

Staff Training to Strengthen Student Protection

Training will play an important role in implementing the new safeguarding framework. Educational staff will receive guidance on recognising warning signs, understanding their responsibilities and taking appropriate action when concerns arise.

Protecting learners may involve several individuals, including safeguarding leads, pastoral teams and other professionals responsible for student wellbeing.

The framework aims to establish clear accountability and better coordination so that everyone understands their role in responding to safeguarding concerns.

It also recognises that abuse, neglect and exploitation can have long-term effects on learners' physical and emotional wellbeing, relationships and educational development.

Parents and Communities to Support Learner Safety

The new framework highlights that learner protection is a shared responsibility involving parents, guardians, school leaders, education professionals and the wider community.

Parents and guardians will play an important role in raising awareness, identifying potential concerns and supporting appropriate action.

Educational institutions are also expected to create an environment where learners feel safe and can access support when needed.

When Will Dubai's New Safeguarding Framework Take Effect?

KHDA has outlined a phased implementation plan to help educational institutions prepare for the new requirements.

Key implementation timelines include:

November and December 2026: Familiarisation sessions will help institutions understand the framework and its requirements.

First quarter of 2027: Additional guidance, templates and resources will be made available through the Safe Space platform.

First quarter of 2027: Safeguarding leads and their deputies will receive role-specific training.

First quarter of 2027: The automated case management system is expected to be introduced.

This phased approach will give institutions time to understand their responsibilities and prepare the necessary reporting and response procedures.

Confidentiality to Remain a Priority in Safeguarding Cases

The framework also places strong emphasis on protecting learners' personal information.

Safeguarding records must be stored separately from academic records and shared only when necessary and in the learner's best interests.

If a learner transfers to another school and requires continued support, relevant safeguarding information should be shared with the receiving institution to ensure appropriate care and assistance.

Confidentiality will remain essential throughout the process, including when cases are escalated to KHDA or other relevant government authorities.

A Stronger Approach to Learner Protection in Dubai

Dubai's new safeguarding framework aims to create a more consistent and coordinated approach to protecting learners across private educational institutions.

By introducing an automated reporting system, providing staff training and strengthening confidentiality measures, KHDA aims to help institutions identify concerns earlier and respond more effectively.

The initiative will extend protection across different stages of education, reinforcing the importance of learner safety, wellbeing and a supportive educational environment.