Streamlining Services for Bereaved Families in Abu Dhabi
In a bid to simplify procedures for bereaved families, the Department of Health – Abu Dhabi (DoH) has launched the Sanadkom initiative, a digital platform that unifies the services of seven governmental entities. The initiative, which aligns with the Abu Dhabi Programme for Effortless Customer Experience, is initially catering to the families of deceased UAE nationals and is expected to extend its services to all residents in the emirate in subsequent phases. The primary objective of Sanadkom is to enhance the customer experience by facilitating access to government services for bereaved families and providing support upon the passing of an Emirati family member.
As part of the initiative, a representative from the joint government support team will be assigned to offer support and assistance to bereaved families on a case-by-case basis through phone communication. This approach ensures that all necessary services are provided without requiring families to visit government entities in person. The comprehensive support includes assistance with tasks such as obtaining death certificates, making burial arrangements, and facilitating the distribution of retirement pension benefits to beneficiaries on behalf of the insured or deceased individual.
Dr. Noura Khamis Al Ghaithi, Undersecretary of the Department of Health, emphasized the commitment to enhancing the customer experience and delivering exceptional government services in line with the directives of the wise leadership. The Sanadkom initiative represents a significant milestone where seven governmental entities collaborate to create an integrated service for bereaved families, streamlining essential government procedures efficiently.
The initiative digitally unifies the services of key governmental entities in the emirate, including the Department of Health – Abu Dhabi (DoH), Abu Dhabi Judicial Department (ADJD), Abu Dhabi Pension Fund (ADPF), Abu Dhabi Health Services Company – SEHA, Abu Dhabi Public Health Centre (ADPHC), Abu Dhabi Distribution Company (ADDC), and Al Ain Distribution Company (AADC).
The deployment of Sanadkom reflects a strategic effort to leverage technology and collaboration among government entities to provide seamless services during challenging times for families dealing with loss. By establishing a centralized support system, the initiative aims to reduce the bureaucratic burden on bereaved families and streamline the processes involved in managing affairs after the passing of a loved one.
Dr. Al Ghaithi highlighted the significance of Sanadkom, emphasizing its goal to create an integrated service that enables users to efficiently complete all necessary government procedures. The initiative underscores the commitment to supporting families during difficult times while aligning with broader objectives related to enhancing overall customer experiences and optimizing government services.
In its initial phase, Sanadkom focuses on serving the families of deceased UAE nationals, with plans to extend its coverage to all residents in the emirate in subsequent phases. The introduction of this initiative marks a notable step forward in advancing smart and efficient government services, contributing to the larger vision of building a sustainable and customer-centric urban environment in Abu Dhabi.
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By- Sahiba Suri
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