Indian politician slams Air India over broken seats in business class on Dubai-bound flight

Air India

An incident involving broken seats in the business class of an Air India flight bound for Dubai has sparked criticism from an Indian politician and raised concerns about the airline's service standards. Sudhanshu Mittal, a senior leader of the ruling Bharatiya Janata Party (BJP) and official spokesperson, took to social media to express his frustration after encountering a broken footrest on his flight from Delhi to Dubai.

Mittal, who had booked business-class tickets for himself and his wife, anticipated a comfortable journey but was disappointed to find a broken footrest upon boarding. He recounted that when he raised the issue with the cabin crew, he was met with what he described as rude behavior from the commercial officer, who allegedly attempted to offload them from the flight.

Taking to social media platform X, Mittal described Air India's business class as "the most pathetic" he had ever experienced, accompanied by video clips showing defective seats. His post garnered attention, prompting a response from Air India, expressing regret over the experience and stating that they are investigating the matter to prevent similar incidents in the future.

The incident highlights concerns about the quality of service provided by Air India, particularly in its business class, and raises questions about the airline's maintenance standards and customer care protocols. In response to Mittal's complaint, Air India assured that they are taking appropriate actions to address the issue and improve service delivery.

The dissatisfaction expressed by Mittal resonated with other passengers, with Priyesh Desai also sharing a similar experience of encountering broken seats during a flight from Delhi to Seoul. Despite assurances of compensation, including an upgrade voucher and refund, Desai expressed frustration over the airline's failure to fulfill their promises.

Such incidents underscore the importance of upholding service standards and ensuring the comfort and safety of passengers, particularly in premium cabins such as business class. Airlines must prioritize maintenance and address issues promptly to maintain customer satisfaction and uphold their reputation.

In conclusion, the incident involving broken seats on an Air India flight serves as a reminder of the importance of quality assurance and customer service excellence in the aviation industry. As passengers continue to demand high standards of comfort and reliability, airlines must remain vigilant in addressing issues promptly and transparently to maintain trust and loyalty among travelers.