Paid parking at Dubai Mall: How it is calculated, free areas, exemptions; all you need to know

Dubai Mall

Dubai Mall Introduces Paid Parking: Key Details and Guidelines

Starting July 1, 2024, Dubai Mall will implement paid parking in certain zones, marking a significant change for visitors. Here’s everything you need to know about the new parking system, including fees, exemptions, and operational details.

Introduction of Paid Parking

Dubai Mall, one of the region’s largest shopping and leisure destinations, will transition to a paid parking system in specific areas. This change aims to streamline traffic flow and enhance overall visitor experience.

Paid and Free Parking Zones

From July 1, paid parking will be enforced in designated areas such as Fashion, Grand, and Cinema parking zones. Conversely, Zabeel and Fountain View parking areas will remain free of charge.

Exemptions from Parking Fees

Certain categories are exempt from paying parking fees, including People of Determination (after applying for exemption through Salik channels) and vehicles exempted from Salik fees such as police, ambulances, and civil defence.

Parking Fee Calculation

Parking fees are calculated based on the duration of stay after the free hours (4 hours on weekdays and 6 hours on weekends). The rates vary as follows:

• Weekdays (Monday to Thursday):

  • 0-4 hours: Free
  • 4-5 hours: Dh20
  • 5-6 hours: Dh60
  • 6-7 hours: Dh80
  • 7-8 hours: Dh100
  • More than 8 hours: Dh200
  • More than 12 hours: Dh500
  • More than 24 hours: Dh1,000 (maximum limit)

• Weekends (Friday to Sunday):

  • 0-4 hours: Free
  • 4-5 hours: Free
  • 5-6 hours: Free
  • 6-7 hours: Dh80
  • 7-8 hours: Dh100
  • More than 8 hours: Dh200
  • More than 12 hours: Dh500
  • More than 24 hours: Dh1,000 (maximum limit)

Operational Details

The parking system utilizes a barrier-free approach for seamless entry and exit. Upon entry, vehicles are identified via plate recognition, linking to the respective Salik account. Fees are deducted automatically upon exit, based on the duration of stay.

Requirements for Parking

To utilize Dubai Mall parking facilities, a valid Salik tag and activated Salik account are mandatory. This ensures smooth transactions and compliance with the new parking regulations.

Grace Period and Notifications

Visitors enjoy a grace period of up to 4 hours on weekdays and 6 hours on weekends before parking fees apply. Currently, there’s no SMS notification service for impending fee charges; hence, it's advised to monitor Salik account balances regularly.

Disputes and Customer Support

In case of fee disputes, visitors can contact Salik customer service via email or phone. Salik also offers customer happiness centers for in-person assistance.

Future Considerations and Expansion

The introduction of paid parking aligns with Dubai Mall's efforts to optimize traffic management and enhance visitor experience. Future updates may include additional features to further streamline parking processes.

Conclusion

As Dubai Mall prepares for the transition to paid parking, understanding these guidelines ensures a smooth experience for all visitors. Whether exploring shopping, dining, or leisure options, adhering to these regulations ensures compliance and a hassle-free parking experience.