4 easy steps to replace lost, damaged passports of citizens

Passport Replacement: A Quick Guide for UAE Citizens

Losing or damaging a passport can be a stressful experience, especially when abroad. However, for UAE citizens, the process of replacing a lost or damaged passport has been streamlined into four simple steps, whether through digital channels or by visiting a Customer Happiness Center.

Four Easy Steps for Passport Replacement:

Digital Channels (Website/Smart Application):

1. Registration: Create a personal account through Digital Identity (UAEPASS) or log in to electronic services if pre-registered.
2. Service Selection: Choose the passport issuing service and specify the reason for replacement (e.g., lost, damaged, or no pages left).
3. Application Form: Fill in the required application data.
4. Payment: Pay the service fee if applicable.

Customer Happiness Center:

1. Visit the Center: Go to the nearest Customer Happiness Center.
2. Automated Ticket: Obtain an automated turn ticket and wait.
3. Submission: Submit the application and required documents to the customer service representative.
4. Payment: Pay the service fee if applicable.

Requirements for Damaged Passport Replacement:

1. Photo: Provide a photo with a white background, sized 5.4 x 5.3 cm, showing clearly distinguishable facial features.
2. Damaged Passport: Submit the original damaged passport.
3. Damage Report: Include a report detailing the causes of the damage.
4. Presence in the Country: The passport holder must be present in the country during the replacement application.
5. Age Over 15: Those over 15 years old must have their signature and fingerprint on their identity card.

Requirements for Lost Passport Replacement:

1. Personal Photo: Provide a personal photo.
2. Police Certificate: Include a police certificate indicating the loss of the passport.

Fees:

• Dh300 plus VAT (5%).
• Extra charges: Knowledge Dirham (Dh10) and Innovation Dirham (Dh10).

Authorities emphasize the importance of verifying entered data, including ID number and expiration date, to prevent delays. It is crucial to review information before payment to ensure accuracy. Applicants should confirm their phone number, email, and delivery method in the electronic form, as all entered data undergoes review by the Federal Identity, Customs, and Port Security Board. Adhering to guidelines and timely, accurate submission helps facilitate a smooth process and avoid rejection.

If citizens lose passports abroad or if passports expire while abroad, they can follow these steps for efficient replacement. The process, if all documents and data are correct and fees are paid, typically takes around 48 hours. UAE citizens can thus navigate the replacement process with ease and minimal hassle.

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By- Sahiba Suri