Sheikh Hamdan reviews Dubai Customer Happiness Index survey

Sheikh Hamdan congratulated the pinnacle 3 entities diagnosed as the first-class performers in the Index.

Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai these days reviewed the consequences of the 2019 Government of Dubai Customer Happiness and Mystery Shopper Index surveys.

The surveys are a part of the Dubai Government Excellence Programme, which evaluates the carrier fine of diverse government entities.

Sheikh Hamdan congratulated the top three entities recognized as the fine performers in the Index. He directed entities that scored under average within the Customer Happiness Index to put up plans to beautify the first-rate of their services.

 Improving excellence is the principle focus of the government's work. Ensuring the happiness of the human beings is an goal that the authorities does not compromise on."

I name on all authorities entities to decorate efforts to improve crew spirit and meet the aspirations of clients in line with the very fine international requirements and satisfactory practices," he added.

Sheikh Hamdan advised all authorities entities to apply the lessons observed from the survey to improve consumer happiness levels.

A authorities led with the aid of His Highness Sheikh Mohammed bin Rashid Al Maktoum want to demonstrate superb service and accept nothing much less than top scores in the course of all indicators," he stated.

Dubai Electricity and Water Authority have become ranked first inside the 2019 Government of Dubai Customer Happiness and Mystery Shopper Index with a score of 90.1%. The Roads and Transport Authority (89.3%) got here 2d and Dubai Health Authority (88.6%) got here third. The lowest-appearing entities within the Index were Dubai Customs and Dubai Culture (81.8% each), Dubai Land Department (79.6%) and the Dubai Public Prosecution (77.8%).

In September 2019, Sheikh Hamdan had said on his Twitter account that the results of the Customer Happiness Index and mystery patron findings may want to be found with full transparency.

The Dubai Government Excellence Programme has been assessing purchaser pride in authorities entities for greater than sixteen years.

The results of the 2019 Government of Dubai Customer Happiness and Mystery Shopper Index have been based totally on a survey of 24,000 people.